Global Custody Client Servicing a Fundamental Factor

B.I.S.S. Research White paper

Commissioned by Vermeg

Custodians can never be accused of not investing in their business. Over the years countless budgets have been spent in building better systems. But it has been specific systems which have sucked in most of the investment for development, tending to be centred on cost and risk reductions or with drivers coming from regulatory requirements. Although these are undoubtedly very important; indeed fundamental, as a service industry the primary emphasis should always be on client services and customer relations.

Commissioned by Vermeg this white paper examines the historical development of Custodians which led to the creation of today’s custody business and also discusses the future business and technology needs in custody relationship management and servicing