B.I.S.S Research White Papers

Financial Services: Who will be leading the next Ecosystem?

Ecosystems and digital platforms are expanding across economies, influencing and disrupting traditional business models of multiple industries worldwide.

Michael Lewrick, Head Innovation Labs, Deloitte, predicts that in the next 10 years approximately 1/3 of all revenues worldwide will be generated by only 15 ecosystems: “So it is time that we rethink and consider what role one can take in an ecosystem”.

    Especially in the financial services industry an ecosystem play becomes paramount to reduce the risk of future marginalization and to tap into new ways of strategic growth. But who are the predominant players in an ecosystem? What roles can financial services providers play in it? And, most importantly: Who will be leading the ecosystems of tomorrow?


      To create maximum value for participants of an ecosystem, it is of importance to determine their desired positioning in an ecosystem. Own strengths and capabilities as well as the composition of the participants of an ecosystem are key factors to determine this positioning. For example, technology and trust are crucial for the keystone player, whereas the niche provider is focusing on providing specialist knowledge and services.

      Financial services providers who have the ambition to establish or become part of an ecosystem, should have three dimension in mind while engaging with a new ecosystem:

        • Focus on your core competencies: Be aware of key capabilities and select an ecosystem role which leverages specific expertise
        • Collaborate with partners: Produce and deliver products and services jointly in collaboration with suitable ecosystem partners
        • Leverage technology standards: Build a service-oriented IT architecture to share data and offer services along the full value chain

        Findings from the Deloitte study “Ecosystems 2021 – What will the future bring” revealed that most Swiss financial service providers strive to position themselves as keystone players or value dominators. However, not all financial service providers can be taking this role due to a limited amount of roles available and the needed strength and skillset for these roles.

        Ecosystems are based on the collaboration of specialized players that may or may not include competition. They are orchestrated market structures which balance flexibility and control and they are not hierarchically managed. Three types of ecosystems exist:

          • Innovation ecosystem
            Has the purpose of developing new products, services or processes through collaboration and co-creation between multiple actors (e.g. joint work between fin-tech start-ups)
          • Knowledge and information ecosystem
            Includes ecosystems that use knowledge and information resources to create value (e.g. collaborating with universities)
          • Data ecosystem
            Allows for exchanges of data to improve customer understanding and to ameliorate pricing, operations, and marketing decisions (e.g. collaborating between competitors or industries)

            The next generation of ecosystems evolves from various relationships, interactions and trust networks. The value for consumers is created by combining key elements of the three types of ecosystems:

            The next generation of business ecosystems position themselves somewhere along the interface of the three ecosystem types. This new version of ecosystems aims to create value by leveraging and combining resources from all three ecosystems.

              A leader in such an ecosystem will orchestrate existing ecosystems and will need to accurately manage the complexities of all involved interfaces. Firms that are already positioned as orchestrators of current ecosystems may have the most suitable skillset and expertise to take a leading role in participating in the next generation of systems. From a macro perspective, this “winner takes it all” phenomenon may therefore lead to an increasing consolidation of market power.

                In the next blog series, we will provide practical insights on how ecosystems successfully drive business value by focusing on selected existing case studies.