Financial Services Mobile Phone Recording: Issues & Costs Uncovered

With regulatory bodies like the UK's Financial Services Authority contemplating changes to the compliance landscape by lifting exemptions in areas such as mobile phone recording - what challenges do financial services firms face and how best can they be overcome? For those firms operating on a global basis this becomes a more complex problem with disparity in regulation governing this area evident across different EU countries. This white paper commissioned by Business Systems, provides market insight into the implications of mobile phone recording and the associated costs and issues involved. Including commentary from the FSA and a review of the Committee of European Securities Regulators (CESR) consultation paper and subsequent responses on this topic, this paper provides a balanced view of the rationale and benefits associated with mobile phone recording versus the cost and available technology deployment options. Content Covers: - UK and European regulatory background on mobile call recording - Disparity of rules governing mobile call recording across Europe - The impact of mobile call recording on Financial Services firms - Available mobile call recording technology solutions - Rationale and benefits for mobile call recording - Costs associated with mobile call recording - Current mobile phone legislative or supervisory recording requirements in EEA Intended Audience: - Financial Services firms - Compliance officers, teams and departments - Voice recording engineers and specialists - Heads & Managers of Technology, Telecomm's & Trading - Consultants & Procurement Specialists in the area's outlined above Click here to request this white paper

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