Financial Services Mobile Phone Recording:
Issues & Costs Uncovered
With regulatory bodies like the UK's Financial Services Authority contemplating changes to the compliance
landscape by lifting exemptions in areas such as mobile phone recording - what challenges do financial services firms face
and how best can they be overcome? For those firms operating on a global basis this becomes a more complex problem with disparity
in regulation governing this area evident across different EU countries.
white paper commissioned by Business Systems, provides market insight into the implications of mobile phone recording and the associated costs and issues involved. Including
commentary from the FSA and a review of the Committee of European Securities Regulators (CESR) consultation paper and subsequent
responses on this topic, this paper provides a balanced view of the rationale and benefits associated with mobile phone recording
versus the cost and available technology deployment options.
- UK and European regulatory background on mobile call recording - Disparity of rules governing mobile call recording
across Europe - The impact of mobile call recording on Financial Services firms - Available mobile call recording
technology solutions - Rationale and benefits for mobile call recording - Costs associated with mobile call recording - Current mobile phone legislative or supervisory recording requirements in EEA
- Financial Services firms - Compliance officers,
teams and departments - Voice recording engineers and specialists - Heads & Managers of Technology, Telecomm's
& Trading - Consultants & Procurement Specialists in the area's outlined above
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